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Bubbles

Volunteer Coordinator

2021-2023

​The Volunteer Coordinator oversees the following: 

  • Daily/Regularly Scheduled Volunteers

  • Once Upon a Room 

  • Games for Good

  • Project Sunshine 

  • Episodic Volunteers:

    • Special Visitors

    • Character Dress-Up Volunteers​

    • Holiday Event Volunteers

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Volunteer Coordinator Timeline 

Picture: 2

Communication board created to allow for a good, continuous flow of communication between child life staff, volunteers and students. 

2021

I initially took over the volunteer coordinator position in 2021 as a response to staff turnover in the child life department. I was tasked with managing our current volunteers as we had temporarily stopped onboarding new volunteers during the transition. As time went on, I took over the program and developed big dreams for what direction to take the volunteer program.

Interim Volunteer Coordinator  

2021

Once into the role officially, we continuously worked through the PDSA cycle (picture: 1) to provide best practices and reduce waste. This allowed for identification of areas for improvement and to implement changes that positively support the Child Life Department. As a result, we were able to streamline processes and increase efficiency, ultimately leading to greater success with onboarding, orienting and developing the skillset and independence needed for our volunteers to thrive in the Child Life Department. 

Volunteer Coordinator  

2022

Volunteer Coordinator Goal
*all completed by December 2023*

As mentioned, the current situation/flow was evaluated regarding volunteers, standard work and best practices, and continuously utilized the PDSA cycle to improve standard work for volunteers as outlined below:

  • Edited online orientation PowerPoint to pediatric units and child life department. 

    • "Intro to Pediatrics" PowerPoint for online orientation prior to in-person orientation. 

    • Made a new slide to prompt coordinator to enter in the contact info into a spreadsheet for all child life staff to readily access. 

    • Updated PowerPoint slides to reflect department needs and new flow/processes.

  • Contact Info

    • Created online form to input into shared drive for all child life staff to access. 

  • Isolation Precautions

    • Updated orientation PowerPoint with appropriate PPE and practices for volunteers working with patients on precautions. 

      • Removed previous paper handout and edited PowerPoint to include isolation precaution information. 

  • Volunteer Orientation Packet

    • ​Evaluated need for paper copy due to information included in PowerPoint orientation. 

      • Included all information into PowerPoint​.

      • Removed paper copy.

    • Created a laminated "age-appropriate toys" chart and "toy cleaning instructions" for volunteers to easily reference. 

  • No Procedure Contract

    • Created online document and filing system. ​

  • Scavenger Hunt

    • Created QR code for online link to scavenger hunt and filing system. ​​

      • Created online platform for child life staff to access in Google Drive after completing activity​.

  • Scenario Quiz

    • Created QR code for online link to scenario quiz.

      • Created online platform for child life staff to access in Google Drive after completing quiz.

  • Communication of Volunteers to Staff & Staff to Volunteers

    • Created a communication board for child life staff and volunteer/student to easily communicate information/needs​ (Picture: 2).

    • Created and regularly updated daily tasks for volunteers to complete (Picture: 3).

Picture:1

White board created with weekly updated volunteer tasks for volunteer to complete to support the Child Life Departments needs

Picture: 3

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fun photo of me

Image by Arren Mills
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